Rental Policies

Office and Reservation Hours

Our office location is open generally from 10am-4pm weekdays and 10am-4pm on Saturdays. Sundays by appointment. Reservations will be taken by phone at 508-776-3405 or 508-619-3619 or you can email your request to us and we will return your call promptly within 24 hours.

We will be awaiting your call to help you create the perfect vacation with one of our vacation rental homes.

Occupancy

Each of our vacation rental properties have a designated occupancy limit. The occupancy is listed on your lease. This limit does not include children age 1 or younger. If overcrowding occurs during anytime of reservation immediate eviction will occur without any refund.

There is a limited amount of cars allowed at the rental property. This will be indicated on your lease. Parking is only allowed in driveways or other designated areas. There will be no parking on lawns.

We do not allow Sororities, Fraternities, unauthorized Wedding Receptions, Spring Break Parties, or any other such groups. Misrepresentation could result in eviction.

Pet Friendly

Dogs are only allowed in designated Pet Friendly homes. NO EXCEPTIONS. Pets are limited to one domestic, housebroken dog. There maybe a non-refundable $100 fee to be paid at time of booking. Please inform us at the time of booking your reservation. Any violation with pets in a non-pet home will be cause for termination of tenancy with no refund.

Payments

Personal checks, bank checks, money orders and credit cards are accepted upon making your reservation. You are required to pay a $100 non-refundable reservation fee due with your first 1/2 payment on booking. We can no longer waive reservations fees due to the raising cost.

A rental agreement will be emailed to you and must be signed and returned with the 1st 1/2 of rent payment along with the $ 50.00 damage fee, within 7 days of receiving your lease. The remaining balance is due on May 1st. We take Master Card and Visa for your convenience but there will be a 3% charge added to your card for processing fees.  There is no processing fee charged for the $100 reservation fee. Sorry, We do not take American Express or any corporate cards. We process your card immediately upon taking your reservation and if cancelled at any time we reserve the right to keep any fees incurred to us by the credit card company.

Damage Fee & Cleaning Deposit

Damage Fee is a non refundable $ 50.00 due with your 1st Payment, this covers you for up to $ 1000 of accidental damages. Each house is inspected on your departure and we will contact you about any damages to the property. It is best to inform us of any damages prior to your departure in order to fix it before the next tenant.  Any damages that exceed the $ 1000 is the responsibility of the tenant.

A cleaning Deposit of $ 100 is due at check in to be given with credit card information. Credit card information will be destroyed within 30 days after check out provided there is no damages and or excess cleaning at the property. A letter of what is expected to be done at the house on checkout will be provided with your check-in packet. Failure to comply may result in a charge to your credit card for any excess cleaning. (see check out procedure below)

Damage/Accidents to Rental Property

Leaseholder agrees to notify the Rental Agent as to any damages or accidents that occur to the premises, to both real property and personal property during your rental period. If the agent determines that no intentional or wanton or willful misconduct was done, the agent will repair/replace as needed. (does not include pet damage).

DAMAGES MUST BE REPORTED PRIOR TO CHECK-OUT IN ORDER FOR THE RENTAL AGENCY TO REPAIR/REPLACE SAID DAMAGES. ALL DAMAGE COSTS WILL BE THE RESPONSIBILITY OF THE LEASEHOLDER.

All of our properties (are NON SMOKING)

 Returned Checks

Any check returned for “insufficient funds” or “stopped payment” will not be resubmitted. We will contact you and require that payment be received within 48 hours. A fee of $35 will be charged for any returned check.

Price Changes

The price you pay at the time of your booking is the price and any difference to a lowered price that occurs on a rental is not returned to the tenant. Owners reserve the right to reduce the price of their rental at any time due to un-booked weeks.

Cancellations and Transfers

All cancellations or reservation changes (including changing dates or switching homes) must be made in writing. The guest is responsible for verifying that Seaside Summer Rentals has received their cancellation letter.

We cannot refund any advance payment for a canceled reservation unless the home is re-rented for the entire period and prepayment has cleared. If you booked 2 weeks and you want to cancel 1 week you are still responsible for the full amount of your rental unless we are able to re-book. You will not able to check into your rental unless your full payment is received. We make every effort to re-book your home; however, if the home is not re-booked, you forfeit all monies paid.

Once your reservation is confirmed, any cancellations, changes of dates, or switching of properties will invoke the cancellation policy. If a cancellation is successfully re-rented, all of the rent will be refunded, If we are able to re-rent your week but at less than the full amount of your reservation, your refund will be prorated to reflect the difference of the lower rental rate.

If you used your credit card to pay for your rental and we are returning your money we will send you back a check. If you want the refund put back on your credit card there is be a 3% charge.

Check in and Check Out Times

Check in is between 2pm and 4pm. Sorry but Due to liability reasons no keys and occupancy of a rental will be given out before set time, lease and occupancy officially starts at 2:00 PM. Check out time is promptly at 10:00 am and is strictly enforced; failure to vacate will result in a charge of $ 25.00 to your credit card.

Check Out Procedures:

There will be charge to your credit card of $ 100.00 if the following check out procedures are not met.

  • Notify Rental Agent of any Damages at the property.
  • Place all trash out per instructions at the rental house.
  • Straighten and return all furniture to its original configuration.
  • Remove debris and straighten all decks furniture
  • All beds are to be neatly made up with the pillows and bed covers on the beds.
  • Gas or charcoal grills to be completely cleaned (easier to do after each use)
  • Clean and put away all dishes including those in the dishwasher.
  • Clean all food out of the refrigerator.
  • Please turn off all small appliances such as coffee pot, blender, etc.
  • Turn off all inside and outside lights.
  • Make sure all doors and are locked and secure unless otherwise discussed with rental agent.
  • Each property is cleaned prior to your stay. You are responsibility for cleaning during your stay and leaving the property in a similar condition at check out.
  • If your home requires extra cleaning because you left it in poor condition, your cleaning fee will not be returned.

All homes are equipped with coffee makers, toasters, pots and pans, dishes, cooking utensils, flatware, and glasses. Please refer to individual property page with a specific listing of amenities for your particular property.

If you are in need of special items for your stay please bring them along, such as, chef’s knives, food processors, specialty pots and pans, and so on. Please remember to take any items you brought with you as we cannot guarantee they will be there after your departure.

Not all properties have a telephone for you to use. Most people have cell phones and some areas have spotty service. It is possible for your telephone service to be interrupted. Internet service is available at most rental properties. We do not guarantee the reliability of internet service and will try to fix any problems within a reasonable time frame.

What you need to bring:

  • Paper Towels
  • Toilet Paper
  • Garbage Bags
  • Aluminum Foil
  • Plastic Wraps
  • Dish Detergent/laundry Detergent if washer and dryer is provided.
  • All Purpose Cleaner
  • Bath Soap
  • Staple Items (salt, pepper, sugar, etc.)
  • Condiments
  • Beach Towels and chairs, umbrellas for the beach
  • Sheets for beds, Bath Towels and Pillow Cases

Refunds

Your reservation and signed Vacation Rental Agreement binds you to a specific home and a specific period of time. There should be no expectation of refunds or relocation because you are disappointed with the property you have rented or because something associated with the property is not working to your satisfaction. Home description and information is intended to provide you with accurate description of the property and furnishings , although the information is deemed reliable IT IS NOT GUARANTEED. Thacher realty is not responsible for any misinformation, or typographical errors and shall be held harmless. 

It is recommended that you come and visit the rental before renting to assure that it meets your needs. If you do not come to look at the property we will do our best to describe it for you, but we do not guarantee the out come if you are disappointed with the house.

Unlike a hotel, we cannot relocate you without specific authorization from the cottage Owner. We will make every effort to correct any problems that arise during your stay in a timely manner. However, there will be no refunds for mechanical failure of nonessential items such as air conditioners, TVs, DVDs, grills, recreational games and equipment, deck furniture, dishwashers, washers/dryers, outside showers or other luxury items and décor or condition of beds or furniture in the property.

We give no refunds on the difference of the price a tenant paid and a reduction of price that may occurs on un-booked weeks.

Trash

Trash is generally picked up 2 times a week but some are only once a week. Most trash companies pick up early in the morning so please make sure your trash is out before 6:00 AM. There will be information posted on the refrigerator of each home with trash instructions. If trash is not left out the tenant is responsible for an additional pick up and the cost will be taken out of the tenants security deposit.

Cable TV and Internet

Most homes have Cable TV, and Internet. Each home has their own individual service, including the operations of TV’s, internet and DVD players. No refunds will be made due to interrupted service or tenants inability to operate systems.

We will be happy to assist with any problems during normal business hours. An addition charge may be incurred if errors are determined to be the cause of the tenant.

We look forward to helping you with booking your Cape Cod vacation property and trust that your vacation will be enjoyable.

If you have any questions please call 508-776-3405 or 508-619-3616 or you can email us here.